FAQ
- How long will it take to get my order?
This depends on whether it is an *EU or a Domestic order. All orders within the Deutschland are considered domestic orders and they are shipped and delivered within 2-5 business days. *Please see International Orders for more details.
- How can I track my order?
We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us at "go@playtelling.com"
- Where’s my package?
When we ship out your package, an email will be sent to the email address that you provided when placing the order. Inside this email, you will find a tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.
This depends on whether it is an *EU or a Domestic order. All orders within the Deutschland are considered domestic orders and they are shipped and delivered within 2-5 business days. *Please see International Orders for more details.
- How can I track my order?
We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us at "go@playtelling.com"
- Where’s my package?
When we ship out your package, an email will be sent to the email address that you provided when placing the order. Inside this email, you will find a tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.